Digital Content Delivery to Partners and End Users

Electronic Software Delivery (ESD) or Electronic Software Distribution is the process of delivering software assets in digital form to channel partners (or end users). ESD is as simple as providing a software package on a website or FTP site and letting your partners (or end users) know that it can be downloaded. However, when multiple products, product versions, entitlements, revenue recognition and security are put into the picture, simple file delivery methods turn into headaches and loss of valuable staff time.

The need to share content with channel partners (or end users) is not limited to ESD. There are other forms of digital content such as  onboarding plan, training collateral, business plans and performance review documentation.

S-Drive for Salesforce.com provides a great platform for digital content delivery. S-Drive is built into Salesforce.com’s communities cloud, allowing partners to leverage the full-featured  support platform that Salesforce.com provides. These features include:

• Communities environment for managing partner programs
• Knowledge Center to share service related information
• Opportunity Management to share the latest on sales activities
• Account Management to provide visibility on how to approach customers and prospects
• Entitlement Management
• Call Center Support
• Soft-phone
• Workflows, escalations
• Robust reporting

On top of this outstanding platform, S-Drive adds a file storage and distribution platform, allowing companies to securely distribute their digital assets to their partners (or end users) through branded communities. Based on sharing rules and entitlements, customers can access digital content electronically 24/7 with a self-service process.

With the addition of digital content delivery to the Salesforce.com platform, S-Drive enables the full life-cycle of CRM and the software sales process. With automation and workflows, as deals are closed, your customers can automatically gain access to their entitled software, eliminating many steps in the process.